If you have a job with the housekeeping team and are asked a question by a guest, it is important that you help that guest before going back to your job of cleaning rooms. Even if you do not know the answer, be sure that you get that guest to someone who can help him or her. All hospitality and hotel jobs focus on customer service and that means all employees need to make pleasing guests their top job priority.
In the hospitality and hotel industry, there are always last minute changes or emergencies that necessitate extra hands to help with eleventh-hour jobs. Volunteer to help out with these jobs and the hotel/hospitality manager will take notice. If your manager knows he or she can count on you in a pinch, he or she is more likely to think of you first when new job opportunities arise.
Hotel and hospitality managers truly appreciate employees who show up to their jobs on time. Since the hotel, resort, casino, restaurant or other hospitality establishment needs to run like clockwork, it is critical that the staff changes over like clockwork as well. One of the easiest ways to impress a manager in the hotel and hospitality industry is to be on time everyday. If you want to go the extra mile, show up a little before your job is supposed to start.
One sure sign of professional development is the ability to critically think about a situation and come up with a solution in any job situation. If you have an issue with a hotel guest and need to solve a problem by getting manager approval, be sure to approach your manager with a proposed solution. This shows you can think on your feet and get the job done.
While this may seem obvious, it is very easy to get distracted at work by co-workers having fun on the job. This is not to say that you have to be serious at all times, but stay focused on your work. Hospitality and hotel managers take notice when employees frequently take extra long breaks, make too many personal calls or pay more attention to your co-workers than guests on the job.